Return Policy.



General Return & Refund:

14-day return policy. Products must be undamaged, unworn, and unused, with tags attached, within 14 days of the initial notification. Additionally, we offer a Return/Refund Policy for damaged or defective products, with claims accepted within 5 days of the item being received. To request a refund, please contact us via email at support@techfanaticsllc.com .

Dead on Arrival (DOA) Policy*

(Applies only to all Uniqbe products, ie. Apple inc., Google, and SamSung items)

Definition of DOA

“Dead on Arrival” (DOA) refers to a product—typically an electronic device or appliance—that is found to be non-functional or defective immediately upon receipt. A DOA product is one that fails to operate right out of the box, before any meaningful use.

DOA Policy Terms

  1. 7-Day Eligibility Window

    DOA claims must be submitted within 7 days of receiving the product. Eligible DOA items qualify for a one-to-one replacement after they are returned to our facility and inspected.

  2. Shipping Responsibilities

    For approved DOA cases, the buyer is responsible for the shipping cost when sending the defective item back to our facility. We will cover the shipping cost when sending the replacement item to the customer.

  3. Ownership Transfer & Non-Use Requirement

    Once a DOA claim is submitted, ownership of the affected item transfers back to Uniqbe. Customers must not use the device after the claim is filed. Evidence of use after submitting a DOA claim may result in the claim being rejected, as further use can cause additional damage.

  4. Return Deadline & Proof of Shipment

    DOA-claimed devices must be shipped back within 7 days of claim approval. Proof of shipment—such as a trackable airway bill number—must also be provided within this timeframe.

    If exceptional circumstances prevent timely return, customers must inform Uniqbe for possible deadline extensions.

  5. Condition of Returned Items

    All DOA items must be returned in their original condition, including all accessories, packaging, and inserts. The device must not be used or altered in any way.

  6. Rejection Upon Receipt

    If a customer refuses a device upon delivery due to an alleged defect, they must not activate the software or operating system. If there is evidence that the device was activated or used despite claiming it was defective, the DOA replacement coverage may be voided and the claim may be denied.

How to Initiate a DOA Claim

  1. Download & Complete the RMA Form

    Fill out the Return Material Authorization (RMA) Request Form with all required item details.

    https://store.uniqbe.com/wp-content/uploads/2024/08/RMA-Request-Form-Template.docx

  2. Submit Documentation

    Email the completed RMA form along with clear images or videos showing the issue to customersupport@uniqbe.com.

  3. Receive RMA Approval

    Upon approval, you will receive a confirmation email containing your RMA number.

  4. Ship the Item

    Send the product back to us and ensure the RMA form is securely attached to the package.

  5. Provide Shipment Details

    Submit proof of shipment, including tracking information, once the item has been dispatched.

  6. Replacement or Refund

    Upon receiving and verifying the returned item:

    • A replacement will be shipped if the item is in stock, or

    • A refund will be issued if the item is out of stock.